Contact Us

Emergency Numbers (24 hours)

Smell natural gas? Leave immediately and call us at (608) 252-1111.
Lights out, powerline down or other emergency, call (608) 252-7111.
Toll-free emergency, call 1-800-245-1123.

Please DO NOT email us for emergencies—our Customer Service inbox is not staffed 24 hours a day.

Electric Outages
Report an Outage or View Current Electric Outages

Email Us	Report a Problem
Contact Form	Report Streetlight Problems

Phone Numbers	Español & Hmoob	Call Center Hours
Billing Questions: 608-252-7222 Customer Services: 1-800-245-1125 Phone Directory	Español: 608-252-7120 Hmoob: 608-252-7033	Monday to Friday 7 a.m. to 7 p.m.

Office and Mailing Addresses
Madison Office Headquarters: Madison Gas and Electric Co. 623 Railroad St. Madison WI 53703	Payment Mailing Address: Madison Gas and Electric Co. PO Box 1231 Madison WI 53701-1231 Please include "Attention: Cash Receipts" on the envelope.	Mailing Address: Madison Gas and Electric Co. PO Box 1231 Madison WI 53701-1231 Use for all mail except payments.
Elroy Gas Division: 220 Kimball Ave. Elroy WI 53929-9764	Communities served: Elroy (Juneau County) and Kendall, Wilton and Norwalk (Monroe County)	Toll-Free Emergency: 1-800-245-1123
Prairie du Chien Gas Division: 62950 Vineyard Road PO Box 266 Prairie du Chien WI 53821-0266	Communities served: Bridgeport (township), Eastman (township and village), Prairie du Chien (city and township) and Wauzeka (township and village)	Toll-Free Emergency: 1-800-245-1123
Viroqua Gas Division: 526 E. Decker St. Viroqua WI 54665	Communities served: City of Viroqua and immediate rural area, Bell Center, Crawford, Gays Mills, Mount Sterling, Readstown, Seneca and Soldiers Grove	Toll-Free Emergency: 1-800-245-1123

Helpful Links
Frequently Asked Questions Find quick answers to common questions about your MGE service and account.
Payment and Billing Options Find out how and where you can pay your bill, learn about payment fees, get energy assistance and more.
Supplier Resources Information about MGE's purchasing process, including truck delivery directions and maps.

Non-Emergency Contact Form

Use this form to send your inquiry or comments to MGE. We strive to respond within two business days.

Please do NOT use this form for emergencies—if you are experiencing an emergency, CALL us at 608-252-1111 (natural gas) or 608-252-7111 (electric).

Are you moving? Apply to start, stop or move your service online!