Frequently Asked Questions
Payment questions
For a complete list of ways to pay, please visit the Payment and Billing Options page.
You can make your bill payments at MGE's drop box or payment kiosk, both located outside of our Madison office along Railroad Street.
You also may use a number of pay stations throughout Crawford, Dane and Vernon counties.
See in-person payment information on the Payment and Billing Options page.
You can view and pay your MGE bill online by logging in to My Account. Plus, save time and paper by choosing the Paperless Billing option in My Account to receive your bill notifications in your email!
Yes. You can pay with a debit or credit card online in My Account or by phone. To pay by phone, call 1-877-253-0151 and provide:
- Your MGE account number.
- The amount you want to pay.
- The method of payment along with the zip code of the mailing address for your credit/debit card.
You can check your payment status 24/7:
- Log in to My Account if you have an online account. (Sign up if you are new.)
- Or, check by phone at 608-252-7080.
You also may call MGE's automated system at 608-252-4700 and press 1. You'll need your MGE account number and Personal Identification Number (PIN).
If those two options don't work for you, call MGE's Customer Services Department at 608-252-7222 Monday through Friday 7:00 a.m. to 7:00 p.m. Please have your PIN available when calling.
Bill questions
Many factors can affect your bill:
- More days in the billing cycle.
- Colder weather (i.e., heating use).
- Warmer weather (i.e., air-conditioning use).
- More energy use.
Lifestyle, square footage, age of the home/apartment and number of people affect your energy use and cost.
- Tips for saving energy in homes and apartments.
- Tips for saving energy for businesses.
- For questions about your energy use and how to conserve, call our Home Energy Line at 608-252-7117 Monday through Friday 8:00 a.m. to 4:30 p.m.
You can check your account balance and current charges 24/7:
- Log in to My Account if you have an online account. (Sign up if you are new.)
- Or, check by phone at 608-252-7080.
You also may call MGE's automated system at 608-252-4700 and press 1. You'll need your MGE account number and Personal Identification Number (PIN).
If those two options don't work for you, call MGE's Customer Services Department at 608-252-7222 Monday through Friday 7:00 a.m. to 7:00 p.m. Please have your PIN available when calling.
Collections questions
Please call State Collection Service, Inc., at 608-661-3000 or toll-free at 1-800-477-7474. Press Option 1 and then Option 2. You also may visit their website.
Energy assistance questions
Visit the Help with My Bill page for a list of energy assistance resources and contact information.
Before you rent an apartment or purchase a new home, you can use our Estimate Energy Costs calculator to get an estimate of the potential use and cost of energy.
