If you are experiencing a power outage at your home or business, report the situation online at mge.com/outage, by texting "OUT" to 73904 or by calling MGE at 608-252-7111 or 1-800-245-1123.
Please check our outage map for status and the estimated restoration time. The map is updated every 5 minutes.
Public safety is our first priority. We remind everyone to stay clear of damaged areas and never approach a downed power line or anything that comes in contact with it. Always assume a power line is energized and extremely dangerous and stay away. If you see a downed line, please notify MGE immediately by calling 608-252-7111. Visit our outage safety page to learn more.
Customers who have not yet reported a loss of power should report their outage by:
All outage restoration follows a five-step process. In small incidents, these steps are often done by a single crew and can be accomplished very quickly. In major outages, however, several parts of the company become involved. Learn more about our process.
Sometimes, you may notice an MGE vehicle or employee/crew in your neighborhood for a while without your service being restored. Here are some of the reasons:
If you have damage to the electric lines coming into your home, you will need to have an electrician make repairs to your equipment first before contacting MGE to restore your service. Please refer to our Outage Safety page for more information, including a graphic showing what equipment MGE owns and what equipment you own.
