Power Outage Information
If you are experiencing a power outage at your home or business, report the situation online at mge.com/outage, by texting "OUT" to 73904 or by calling MGE at 608-252-7111 or 1-800-245-1123.
Please check our outage map for status and the estimated restoration time. The map is updated every 5 minutes.
Downed lines
Public safety is our first priority. We remind everyone to stay clear of damaged areas and never approach a downed power line or anything that comes in contact with it. Always assume a power line is energized and extremely dangerous and stay away. If you see a downed line, please notify MGE immediately by calling 608-252-7111. Visit our outage safety page to learn more.
Report an outage
Customers who have not yet reported a loss of power should report their outage by:
- Clicking the "Report Outage" button on the outage map page,
- Texting "OUT" to 73904, OR
- Calling us at 608-252-7111.
Service restoration
All outage restoration follows a five-step process. In small incidents, these steps are often done by a single crew and can be accomplished very quickly. In major outages, however, several parts of the company become involved. Learn more about our process.
Sometimes, you may notice an MGE vehicle or employee/crew in your neighborhood for a while without your service being restored. Here are some of the reasons:
- They are doing damage assessment and reporting the situation back to our dispatch center. They may even leave your neighborhood before service is restored.
- They are monitoring a downed line until a crew can come and make the situation safe.
- They are waiting for the electrical system to be switched so they can work on it.
- They are waiting for additional equipment or materials to complete the job.
If you have damage to electric lines
If you have damage to the electric lines coming into your home, you will need to have an electrician make repairs to your equipment first before contacting MGE to restore your service. Please refer to our Outage Safety page for more information, including a graphic showing what equipment MGE owns and what equipment you own.
